Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
WiCX Talk Trends: From Trad Wives to Trailblazers – Can Women Have it All? with Jill Donahue
In episode #002 of the WiCX Talk Trends podcast, sponsored by CallMiner we’re thrilled to host Jill Donahue, Senior Director of Business Strategy & Analytics. Together, we dive into the urgent need for investment in women’s career development, the “broken rung” keeping women from stepping into leadership roles, the impact of shrinking flexible work options on the talent pipeline, and—most importantly—what we can do to change it.
Clare Muscutt talks with Serena Riley about challenging gender bias for the future generation of women leaders.
“I was always waiting for other people to tell me when I was ready to move up but when I realised that I could take the reins and be the person I wanted to be, everything changed for me.”
Clare Muscutt talks with Maya Khalifa about GCC CX & challenging gender-equality in the Middle East.
“You still have the man who thinks that he is allowed to ask his wife not to work, and the wife will accept that because her husband is asking for this. We have to change the mindset that women – we have really, really in the region, the women are ambitious; they are educated; they want to prove themselves. So, we have to change this and empower the women, look at the women in the other countries, and tell them, ‘You can do. You can perform. You can succeed on your own. You don’t need the man, the male guardianship with you.”