Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
WiCX Talks Trends: Preparing Our Organisations to be an AI-Enabled Workforce with Jennifer Buffaloe
In this episode of WiCX Talks Trends, Clare Muscutt speaks with Jennifer Buffaloe, Senior Director of Customer Success at CallMiner, about what it really means to prepare our organisations for an AI-enabled future of work.
Clare and Jen discuss the skills, culture, leadership behaviours and practical steps required to help teams work confidently with AI — and how to build trust, readiness and adoption in a way that empowers people rather than replaces them.
Clare Muscutt talks with Ejieme Eromosele about Emotional Intelligence in Leadership.
“I experience the world as a black woman; can a white man fully empathise with that experience? Probably not because they haven't lived in my shoes, but I think that the desire to want to connect with someone and understand their point of view should be the goal […]. If you see another human being in pain, unhappy, or upset, I think at the most fundamental human level, we feel that.”