Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
‘Does the customer experience community really need Women in CX?’, with Ian Golding
Joined by Global CX Specialist, Ian Golding, in episode #703, he and Clare discuss the need for support and collaboration in an industry that often leaves us feeling isolated, foreground the importance of recognising our own privilege, and address the scepticism surrounding the need for women’s communities in 2024.
Clare Muscutt talks with Serena Riley about challenging gender bias for the future generation of women leaders.
“I was always waiting for other people to tell me when I was ready to move up but when I realised that I could take the reins and be the person I wanted to be, everything changed for me.”
Clare Muscutt talks with Stine Ringvig Marsal about squiggly careers and fixing a broken CX industry.
“In short, the focus always has to be on the organisational goals and then you tailor your CX effort accordingly. And if you think that you have to tear the entire organisation apart – and that’s a very costly thing – then maybe you shouldn't do CX in that way.”