Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talk with Debbie Akwara about her journey to becoming a CX Queen, in West Africa.
“And I’m like, ‘Okay.’ I was so upset. I was like, ‘What are these guys doing? What am I doing in HR?’ And my former boss who moved me – who’s also like a mentor because she actually gave me the platform. She’s the most significant female character in my life. She approved the proposal. She gave me the platform. She just let me shine. When I have ideas, all she tells me is, ‘Debbie, what do you need from me?’ – she calls ‘Onome’; that’s my Nigerian name – ‘Onome, what do you need from me?’ And that’s all. I only hear from her when I’ve done a great job and she commends me, or I do something really bad and she’s giving me her own end of the stick. And then, she moved banks. So, I called her and said, ‘Help! HR, what I am doing there? I don’t know…’ and she’s like, ‘What is wrong with you? Why are you letting people see you complain? You’re letting them win. Go into HR, nail it completely, learn, and move.’
Clare Muscutt chats to Katie Stabler about women supporting women and influencing the CX agenda.
“I think you explain it really well. I personally can see why I took that difficult year so hard because, just like yourself, I’d been privileged to be in positions where people had massively advocated for me: when I worked for the debt collection company, I was on what they called the ‘One to Watch’ list, which is an amazing feeling. And I wasn’t there just by accident – it was down to what I’d done and how I acted there – but it was absolutely also through the support of my senior leader.’