The Inspiring Women in CX Awards are open to recognise anyone who identifies as a woman and who works in and around the field of CX and Technology.

In 2026, we have introduced the ‘Ally of the Year’ award to celebrate anyone actively working to support and amplify women in cx and technology.

Nominees do not have to be paid members of the Women in CX community.

Anyone, whether a member of the Women in CX community or not, can nominate either themselves or another woman to enter for an award.

1. The Responsible AI Award
   In recognition of women using artificial intelligence to improve customer or employee experiences responsibly. These women are applying AI to solve meaningful problems, support better decisions or redesign how work gets done—while paying close attention to trust, fairness, transparency and human accountability. Nominations should demonstrate the outcomes achieved, not simply the technology introduced.

2. The Experience Design Award
   In recognition of women who use design to create better experiences for customers, employees or communities. These women turn insight into intentional change by improving journeys, services, products, processes or systems. Their work demonstrates a clear understanding of human needs and has delivered measurable improvements to both people and the organisation.

3. The Industry Impact Award
   For women whose work has influenced CX beyond one organisation—through consulting, research, education, community-building, thought leadership or the development of new practice.

4. The Ally of the Year Award
   Recognising an individual who has taken sustained, practical action to advance women in Customer Experience. This person has used their influence, position or access to remove barriers, create opportunities, amplify women’s expertise or challenge practices that limit women’s participation and progression. Nominations must demonstrate what the individual did, who benefited and what changed as a result.

5. The Customer Champion Award
   Recognising a woman who has made sure customers’ needs, experiences and outcomes influence organisational decisions. She may work in customer service, operations, product, insight, marketing or another function, but has demonstrated the courage and persistence to challenge decisions, represent overlooked customer needs and turn customer advocacy into practical action.

6. The Employee Experience Award
   In recognition of women who have improved the conditions in which people serve customers and do their best work. These women have redesigned employee journeys, tools, processes, leadership practices or working environments to remove friction and enable better outcomes. Nominations should demonstrate a clear connection between the employee experience created and its impact on customers, colleagues or organisational performance.

7. The Customer Insight and Intelligence Award
   Recognising a woman who has transformed customer understanding into better decisions and demonstrable action. This could include research, Voice of the Customer, behavioural insight, data and analytics—but the award would be for what changed because of the insight, not simply for producing it.

8. The Customer Experience Transformation Award
   In recognition of women who have led substantial organisational change to deliver better outcomes for customers, employees and the business. These women have moved beyond isolated improvements to reshape the systems, processes, capabilities or operating models that influence how experiences are delivered. Nominations should demonstrate the nominee’s role in leading the transformation, the barriers she overcame and the measurable, sustained impact of the change.

9. The Rising Star Award
   In recognition of the women in the pipeline of up-and-coming industry talent who are set for a bright future ahead. These women inspire others by role modelling the Women in CX values of courage, collaboration, inclusivity, authenticity and audacity and are taking bold steps to shape their careers, in their own way, on their own terms.

10. The Leader of the Year Award
    This award recognises women who are at the forefront of leading customer experience and technology. These women inspire by role modelling the Women in CX values of courage, collaboration, inclusivity, authenticity and audacity. They are highly influential on their organisation, the people they work with and the wider community. These women have demonstrated a tangible impact on business performance through the CX initiatives they have led and are undoubtedly paving the way for others to succeed through their commitment to the development of others.

To nominate yourself or another woman, simply complete the Awards Nomination Form on our website.

If you’re nominating someone else, they will receive an email from us, telling them that they have been nominated, which category they have been nominated in, and who nominated them. From here they will be offered the opportunity to complete their own entry.

For each category, nominees will be required to submit 3-4 written statements about why they should win, followed by an optional 5-page document of supporting evidence, including specific examples of testimonials, project details, or metrics, to substantiate their achievements.

To see what statements that will need to be provided, simply select ‘I am nominating myself’, select the category and view the questions.

All you need to do is provide their name, email and the category you are nominating them for.

Nominees will need to complete the entry form themselves and provide supporting evidence.

We notify the nominee that they have been nominated, who nominated and what category they have been nominated in.

You are welcome to follow up and tell them directly why you nominated them if you so wish. But there is no further follow up required to nominate someone else for an award.

You will be asked to demonstrate your approach, results and impact though a set of questions and asked to provide supporting evidence.

The judges will score entries based on how well you demonstrate this so think about backing up your entry with context information, testimonials, KPI changes, numbers and results.

Any evidence submitted will remain highly confidential.

Each category has an independent judging panel, led by one of our Head Judges.

Judges have been given clear, objective scoring criteria and will be marking entries independently.

No.

Unlike many other awards, this is not a popularity contest.

One nomination grants access to enter the awards category.

Multiple nominations for the same individual in the same category still count as one entry.

And remember - you can nominate yourself as well as nominating others.

Nominations close on the 16th of October.

All nominees will be notified by email and receive an ‘I was nominated for the Inspiring Women in CX Awards’ badge.

Finalists will be announced on November 2nd and receive a personalised ‘Finalists’ badge.

Winners will be announced online on 1st of December.

Winners will receive their own media kit and profile-raising opportunities by email.

Inspiring Women in CX award winners will receive an engraved trophy, promotional badges, the opportunity to appear on the Inspiring Women in CX podcast with Women in CX Founder, Clare Muscutt, and opportunities to be featured in a number of other profile-raising activities.