Stay up to date with the latest customer experience thought leadership from our members
‘Similar but Different: Harmonising Customer and Employee Programs,’ by Tamar Cohen
In this article, Women in CX member Tamar Cohen dives into the importance of aligning EX and CX programs. Drawing from her own experiences, she shares how the overlap between EX and CX can lead to great business outcomes when done right. However, she also points out some key differences and potential pitfalls to watch out for when trying to merge the two.
Balancing Motherhood and Career: Real Stories from Women in CX
Balancing motherhood and a career is a complex challenge faced by many women. This article explores the struggles and successes of women in the CX industry through personal stories from our community.
The stories highlight systemic obstacles and societal pressures women face daily and show the need for workplace flexibility and supportive environments to help mothers achieve their goals.
‘How to Improve CX Using Data and Tech’, by Clare Muscutt
Boost your customer experience with data and tech!
In Clare Muscutt's latest article, you'll find tips on choosing the right data and tech investments to transform your customer experience. Learn how to use data to support your CX vision and avoid common tech pitfalls.
‘What Do NPS Scores Really Mean?’ By Clare Muscutt
What does your NPS score really tell you? In her latest article, Clare Muscutt dives deep into the complexities of Net Promoter Score, uncovering surprising insights and challenging common beliefs.
Conversations with the C-Suite, with Oke Eleazu
In this first instalment of ‘Conversations with the C-Suite’, our brand new event series working to bridge the gap between customer experience professionals and C-level executives, we spoke with seasoned leader, Oke Eleazu. With an extensive background in customer experience and leadership positions across various industries, Oke is distinctly qualified to offer key insights into the mindset of the C-suite. In this article, we give you the top takeaways from the session.
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