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Event Summary: Leading Audaciously in the Age of AI
What happens when 50 women gather to discuss audacious leadership in the age of AI? At Women in CX, we believe it's time to cut through the AI hype and focus on what truly matters.
That’s why we partnered with Foundever to host a first-of-its-kind event in Stockholm, bringing together female leaders from top Nordic brands. For all the hot-takes and best-practice tips, read our full event highlights.
‘Breaking Through Barriers: Turning Imposter Syndrome into Your Success Catalyst’, with Natalia Cerezo Martin
Forget everything you think you know about imposter syndrome. In her recent workshop, ‘Breaking through Barriers: Turning Imposter Syndrome into Your Success Catalyst’, Leadership Coach Natalia Cerezo Martin sought to flip the script on this widespread and much-misunderstood phenomenon. In this article, we go through some of the key takeaways.
‘The Experience Operating SystemTM - The Employee View’ by Tamar Cohen
In her response to ‘Experience Rules!’ by Diane Magers and Michael Hinshaw, Women in CX member Tamar Cohen explores how businesses can redefine their narrative, emphasising the link between employee engagement and business success.
‘Shattering the Glass Ceiling and Climbing the Broken Rung: Empowering Women Through Sponsorship’, by Alejandra Arguelles
What remains the biggest obstacle for women in their career advancement? In this article, Alejandra Arguelles, Director - CX Global Platforms Lead at Pfizer, delves into the persistent gender disparities plaguing corporate environments.
WiCX Talk Trends: How AI and Technology are Redefining CX
Last month, Women in CX hosted a panel discussion in collaboration with Zendesk, delving into some of the key trends shaping the customer experience industry. Our incredible panellists drew from their diverse industry backgrounds to share firsthand experiences and provide actionable, practical insights for our audience. In this article, we delve deeper into their perspectives.
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