Stay up to date with the latest customer experience thought leadership from our members
‘What I wish I knew’: Advice for Future CX Leaders
With Women in CX the best place to appeal for advice, ask for support and find solutions to current CX challenges, this month we asked our members, “What’s one thing you wish you’d known when starting out in the CX industry?”.
Sharing their nuggets of wisdom in the hopes of helping those who follow in our footsteps to sidestep the same challenges, from getting stakeholders onside, integrating CX into the broader business strategy, and the importance of building alliances, to see what our members had to say, read the full article now.
‘Why Customer-Centricity May Be Killing Your CX Strategy’, by Clare Muscutt
Challenging the CX status quo, in her latest article, Clare Muscutt calls into question our laser focus on achieving customer-centric status and instead offers up an alternate approach for leaders in need.
WiCX Predicts: Customer Experience Predictions for 2024
As the curtain draws on 2023, our community members are sharing their predictions on what's to come in the world of customer experience next year. At WiCX, we're all about amplifying the voices of women in CX and technology, showcasing their perspectives and insights. With a diverse range of viewpoints from women and allies all around the world, we're thrilled to present WiCX Predicts 2024.
‘To New Beginnings’, by Sabine Groven.
“And just like that, team WiCX grew by 33%! It's a big change, and I think a proper introduction is in order…”
As team WiCX continues to grow alongside our audacious plans for 2024 and beyond, allow our latest powerhouse addition, Sabine Groven, the newly appointed Head of Content, to introduce herself and share a little more about her role in ensuring our vision for a human-centred future spans much further than just our community walls.
Panel Debate: ‘Women at the Helm: Navigating the Future of CX and Technology’
Our panel debate ‘Women at the Helm: Navigating the Future of CX and Technology’ sparked a lively discussion between our four guests, bringing their perspectives on our future in the face of rapidly advancing technology, from the frontlines of CX leadership. Featuring Alexandra Acosta, Katie Costello, Lina Yahya, and Shameem Smillie — questions submitted by conference attendees revolved around the challenges and opportunities of our technological future, with AI obviously being a major talking point.
Join the movement
And unlock more exclusive resources… PLUS! Opportunities to raise your profile as a women in CX & technology.