Stay up to date with the latest customer experience thought leadership from our members
Beyond the Rainbow: Elevating LGBTQ+ Customer and Employee Experiences
According to a 2022 GLAAD study, 70% of LGBTQ+ individuals faced unjust treatment and discrimination, a rise of 24% from 2020. The figure was even higher for BIPOC members of the LGBTQ+ community, with 61% reporting micro or macro aggression discrimination in the past two years.
Empathy as a Superpower: 4 Steps to Getting It Right
Communicating with empathy has always been key to deeper engagement with customers, but now it is table stakes. Empathy can be a superpower for strengthening customer relationships – but how do you know if you’re doing it right?
Digital & Customer Experience Transformation
“When anything and everything is at the end of your fingertips, and the need for transformation is something most agree with, why is it that McKinsey still reports that 70% of transformation programs continue to fail?”
Member Spotlight: Meg Coates
“Pride is education and awareness. Pride is being brave enough to let the world see you for who you really are. Pride is unconditional love, for yourself and for others.”
Member Spotlight: Rebecca Edwards
“Our community fought for a very long time for the right to marry the person that they love. So, for me, Pride is another way I celebrate the fact that I get to spend every day of my life with my wife.”
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