Stay up to date with the latest customer experience thought leadership from our members
Always Human: The True Meaning of Human-Centred Business, with David Wales
In today’s fast-moving world, the connection between organisations and the people they serve is more strained than ever. David Wales, Founder of SharedAim Ltd and a leader in human experience, challenges many outdated beliefs about human behaviour in the workplace. These misconceptions drive a widening gap between organisational goals and fundamental human needs—creating costly and disruptive misalignments.
In his latest session, David shared invaluable insights on closing the "Human Organisation Gap" and how we can redefine business to foster more resilient, human-centred communities. Dive into the key takeaways from his talk and discover how embracing a more human approach in business is the path forward.
The Human Experience: Busting the Myths That Exist in CX Lore, with John Sills
John Sills joined the Women in CX Conference as the first external speaker of the day, taking to the stage after an introductory speech by our founder Clare Muscutt. Author of The Human Experience, and a curator of hilarious CX fails on social media — John busted some of the great misconceptions in current-day customer experience.
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