Stay up to date with the latest customer experience thought leadership from our members

Beyond NPS: Reimagining Customer Connection in the Age of AI
Callminer Guest User Callminer Guest User

Beyond NPS: Reimagining Customer Connection in the Age of AI

Have you ever felt that awkward disconnect after yet another customer satisfaction survey ends up in your inbox, asking the same predictable questions, rarely reflecting the nuance of your real experience?

Many of us know this feeling – both as customers and as passionate professionals dedicated to building genuinely meaningful connections. What if we could break free from stale feedback loops and redefine the way we listen, understand, and respond to customers?

Read More
The Human Experience: Busting the Myths That Exist in CX Lore, with John Sills
Women in CX Global Gathering, The Human Experience, Customer Loyalty, Customer Feedback, Women in CX Conference Guest User Women in CX Global Gathering, The Human Experience, Customer Loyalty, Customer Feedback, Women in CX Conference Guest User

The Human Experience: Busting the Myths That Exist in CX Lore, with John Sills

John Sills joined the Women in CX Conference as the first external speaker of the day, taking to the stage after an introductory speech by our founder Clare Muscutt. Author of The Human Experience, and a curator of hilarious CX fails on social media — John busted some of the great misconceptions in current-day customer experience. 

Read More

Become a member

And unlock more exclusive resources… PLUS! Opportunities to raise your profile as a women in CX & technology.