Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Olga Potaptseva about Agile Customer Experience and violence against women.
“if something doesn’t feel right – despite however many times the other person tells you it’s your fault or it’s okay for them to treat you like that – if you have that feeling that it’s not right, the first thing to do is to somehow, somehow reach out and tell somebody, and get the help that you need to be able to move on”
Clare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.
“I think we all come to a point where something happens and you have to say no, enough is enough is enough. I will not take it anymore. So the time for me was about 11 years ago, I was getting divorced and I was working stupid hours in a hotel. My two children were six and 10 so tiny little tots still then. They needed their mum. I had an Au Pair at home looking after them because I was doing crazy hours. I was tired. I was stressed. I was under the pressure from every side and I could see myself going down and down and down and I thought, no, this is it enough is enough. I can't, I can't do it anymore. If I carry on like that, I'm the one who is going to be ill. Who's going to look after my children? And this wasn't the way I wanted it”