Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
From Redundancy to Reinvention: Turning Setbacks into Success, with Katie Costello
“I wanted to leave to almost grow. I was part of the furniture… I didn’t like the feeling of being that. I wanted to have the confidence to step out of the shadows… and believe more in myself.”
In episode #801 of the Inspiring Women in CX podcast, Clare is joined by Chief Operating Officer Katie Costello for a heartfelt discussion on navigating career transitions, facing redundancy, and turning uncertainty into a powerful opportunity for growth
Clare Muscutt talks with Jo van Riemsdijk about motherhood, CX recruitment and how to get hired!
“Because – you’re only due maternity leave after you’ve been there – at that point, I can’t remember what the legality of it was, but at that point, you only could have maternity leave if you’d been there long enough. I think I actually missed it by two days, but fortunately, because the business was great, they said, ‘Oh, well, no, of course we’ll pay it,’ because otherwise, it would have been some other – I can’t remember what it was back in those days. It’s years ago. But it would have been some sort of maternity allowance, which was significantly less.”