Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Hannah Foley talking about balancing CX careers and motherhood!
“It’s just learning to be kind to yourself, I think; that goes for whatever walk of life you’re in. If you’re working, you do work so hard and round-the-clock, but you’ve just got to find ways to be kind to yourself, haven’t you? And accept that we’re not always going to be on our game. I’m not always going to be on my game as a mum. I’m not always going to be on my game as a wife or as a consultant or as a business owner, but you’ve just got to be kinder to yourself and go, ‘That’s okay. Step back. Reset, and go again when you’re ready.’ You have to do the same as a parent: you’ve got to go, ‘Today was a disaster. Tomorrow’s another day, and we’ll feel better tomorrow (after gin).’”
Clare Muscutt talks with CCO, Kate Thornton, about what it takes to have the edge in CX Leadership.
“Yeah. Good question. And I often reflect on that for many, many years. I would have told you that it was about luck and being in the right place at the right time. And people liking me and being helpful. And all of that is without doubt, really valuable in a career. But actually when I go back and I analyse kind of the biggest moves I made, were all moves that, I proactively advocated for. And I think it's quite typical of women maybe to sort of slightly downplay their own agency in constructing their career and maybe hang back when men don't, which is frustrating and pretty stupid really”