WOMEN IN CX UNCONFERENCE 2026

Meet Your Dallas Speakers

Global CX Leader, Corteva Agriscience

Empathy fuels loyalty, and every interaction is a chance to make customers feel valued. I combine a passion for Customer Experience (CX) with data-driven strategies to connect on a human level. As an award-winning leader, I have been recognized for driving transformation and operational excellence across sectors like life sciences, healthcare, financial services, SaaS, and logistics. By listening deeply, bridging data across teams and systems, and turning insights into impact, I excel at embedding CX into business functions to build cultures where customers are central to decisions and employee excellence is celebrated.

Associate CX Strategy Director, Kimberly Clark

An executive-level professional with experience turning customer insights into strategic direction for Fortune 100 companies and higher education institutions. Erika’s work sits at the intersection of marketing optimisation, omnichannel experience design, behavioural analytics, and human-centred strategy, helping organisations translate complex data into clear decisions that drive measurable financial and operational results.
Erika leads research, customer strategy, and analytics initiatives that elevate performance and guide multi-million-dollar investments. Whether validating machine-learning ROI models, strengthening enterprise experience frameworks, or elevating academic research, her focus is always on improving outcomes for customers, associates, and leaders. She combines academic rigour, data science, and executive storytelling to influence priorities, reduce friction, and accelerate growth.

Founder & CEO, Thematic

Alyona Medelyan co-founded Thematic, a customer intelligence and activation layer that gives enterprise CX and Insights teams a single source of customer truth they can act on. She brings two decades in AI to that work, backed by a PhD and widely cited research, and has built her career on making complex AI useful and approachable for the people doing the work. As one of the few women to found and lead a company in a male-dominated tech world, she's a committed champion of women's skills and visibility in the field, and regularly mentors and trains women to use AI with confidence.

Director of Customer Experience, Trademark Global

Accomplished Director of Customer Experience driving global AI-enabled CX transformation. At Aterian, she architected a unified ecosystem on Genesys Cloud, integrating voice, digital, automation, and workforce engagement into one operating model, work that earned the 2025 Genesys Level Up Award for Empathetic Experience Generation. A former frontline agent turned executive, she leads with disciplined execution and an unapologetically agent-first philosophy, proving AI performance and humanity are not trade-offs. Committed to continuous learning, she is currently studying finance at Harvard Extension School.

Senior Principal - Journey Intelligence, The Home Depot

Emily Dahl leads the Journey Intelligence team at The Home Depot, advancing enterprise‑wide journey management, experince measurement and qualitative ux research. With over 12 years of experience in strategy, process improvement, and UX research, she builds the systems and mindset that help organisations understand their customers and employees more deeply, so they can design experiences that truly move people. Her background spans strategic consulting, service design, and workforce experience.

CEO and CEI, Experience Investigators

Jeannie Walters, CCXP, CSP, is an award-winning customer experience expert, author, CEO of Experience Investigators, and international keynote speaker. She helps leaders turn CX into measurable results through practical, proven strategies. With 20+ years of experience, Jeannie has led transformation across healthcare, financial services, software, education, and hospitality for brands like JPMorganChase, SAP, Comcast, and Orangetheory Fitness. A LinkedIn Top Voice, her courses have reached 500,000+ learners, and her USA Today Bestselling book, Experience Is Everything, shows how CX drives growth, retention, and revenue.

Senior Director of Engineering, ujet.cx

A senior engineering executive with over 20 years of technology and organisational leadership experience, Sierra is dedicated to promoting technology innovation and driving transformational change initiatives that enhance productivity and satisfaction. Honoured as a Forbes Top 50 Leading Female Technology Futurist, she excels in simplifying emerging technology for diverse groups and fostering cross-functional collaboration to achieve strategic goals.

Founder and Chief Experience Officer, Experience Catalysts

Diane Magers is an international speaker, passionate best-selling author, recognized thought leader, and advisor on Experience Management (XM). She is a founding member and former Customer Experience Professionals Association (CXPA) CEO. She is a CCXP and holds an MBA and an MS in psychology. She is also the founder and CEO of Experience Catalysts, an experience management advisory and coaching firm.