WOMEN IN CX UNCONFERENCE 2026

Meet Your Dallas Speakers

Beyond Understanding: From Customer Insight to Responsible Action

Stephanie Linville

Global CX Leader, Corteva Agriscience

  • Empathy fuels loyalty, and every interaction is a chance to make customers feel valued. I combine a passion for Customer Experience (CX) with data-driven strategies to connect on a human level. As an award-winning leader, I have been recognized for driving transformation and operational excellence across sectors like life sciences, healthcare, financial services, SaaS, and logistics. By listening deeply, bridging data across teams and systems, and turning insights into impact, I excel at embedding CX into business functions to build cultures where customers are central to decisions and employee excellence is celebrated.

Erika Styles

Interim Associate Director of Customer Experience Strategy & Journey Management, Kimberly Clark

  • Erika Styles is the Interim Associate Director of Customer Experience Strategy & Journey Management at Kimberly-Clark Professional. She helps organizations turn customer insights into strategic direction, leading initiatives across customer journey management, Voice of Customer (VOC), experience measurement, and business transformation. With experience supporting Fortune 100 companies and higher education institutions, Erika specializes in translating complex customer, behavioral, and operational data into actionable strategies that improve customer outcomes, reduce friction, and drive measurable business results

Alyona Medelyan

Founder & CEO, Thematic

  • Alyona Medelyan co-founded Thematic, a customer intelligence and activation layer that gives enterprise CX and Insights teams a single source of customer truth they can act on. She brings two decades in AI to that work, backed by a PhD and widely cited research, and has built her career on making complex AI useful and approachable for the people doing the work. As one of the few women to found and lead a company in a male-dominated tech world, she's a committed champion of women's skills and visibility in the field, and regularly mentors and trains women to use AI with confidence.

Designing the Whole System: How Organisations Deliver Better Human Outcomes

Lorena Lovric

Director of Customer Experience, Trademark Global

  • Accomplished Director of Customer Experience driving global AI-enabled CX transformation. At Aterian, she architected a unified ecosystem on Genesys Cloud, integrating voice, digital, automation, and workforce engagement into one operating model, work that earned the 2025 Genesys Level Up Award for Empathetic Experience Generation. A former frontline agent turned executive, she leads with disciplined execution and an unapologetically agent-first philosophy, proving AI performance and humanity are not trade-offs. Committed to continuous learning, she is currently studying finance at Harvard Extension School.

Emily Dahl

Senior Principal - Journey Intelligence, The Home Depot

  • Emily Dahl leads the Journey Intelligence team at The Home Depot, advancing enterprise‑wide journey management, experince measurement and qualitative ux research. With over 12 years of experience in strategy, process improvement, and UX research, she builds the systems and mindset that help organisations understand their customers and employees more deeply, so they can design experiences that truly move people. Her background spans strategic consulting, service design, and workforce experience.

Ania Rodriguez

Founder & CEO,
JourneyTrack

  • Ania Rodriguez is the Founder & CEO of JourneyTrack, a Forrester-recognized leader redefining enterprise journey management. A category-shaping entrepreneur, she built Key Lime Interactive into a top UX research firm and has spent 20+ years advising Fortune 500 executives. Widely respected for transforming insight into competitive advantage, Ania is helping define the future of experience-led enterprises through disciplined governance, AI, and measurable business impact.

Beyond Automation: What Happens When AI Starts Making Decisions?

Jeannie Walters

CEO and CEI, Experience Investigators

  • Jeannie Walters, CCXP, CSP, is an award-winning customer experience expert, author, CEO of Experience Investigators, and international keynote speaker. She helps leaders turn CX into measurable results through practical, proven strategies. With 20+ years of experience, Jeannie has led transformation across healthcare, financial services, software, education, and hospitality for brands like JPMorganChase, SAP, Comcast, and Orangetheory Fitness. A LinkedIn Top Voice, her courses have reached 500,000+ learners, and her USA Today Bestselling book, Experience Is Everything, shows how CX drives growth, retention, and revenue.

Sierra Modro

Senior Director of Engineering, ujet.cx

  • A senior engineering executive with over 20 years of technology and organisational leadership experience, Sierra is dedicated to promoting technology innovation and driving transformational change initiatives that enhance productivity and satisfaction. Honoured as a Forbes Top 50 Leading Female Technology Futurist, she excels in simplifying emerging technology for diverse groups and fostering cross-functional collaboration to achieve strategic goals.

Diane Magers

Founder and Chief Experience Officer, Experience Catalysts

  • Diane Magers is an international speaker, passionate best-selling author, recognized thought leader, and advisor on Experience Management (XM). She is a founding member and former Customer Experience Professionals Association (CXPA) CEO. She is a CCXP and holds an MBA and an MS in psychology. She is also the founder and CEO of Experience Catalysts, an experience management advisory and coaching firm.

Collaborative

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Authentic

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Courageous

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Inclusive

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Audacious

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Collaborative ❤ Authentic ❤ Courageous ❤ Inclusive ❤ Audacious ❤

WOMEN IN CX

UNCONFERENCE 2026

Accelerating Responsible Action

EMEA | London | July 13th - 14th 

USA | Dallas | October 20th - 21st

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