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Masterclass, ‘Bridging Borders: Enhancing Customer Experiences through Intercultural Insights’, with Charlotte Kennett 👩‍🏫

Are you in a global CX role, and working across borders, nations, and cultures? 🌍

We’ve got just the event for you!

On Thursday the 8th of February, join Charlotte Kennett, Senior Director of Global Customer Experience at SS&C Blue Prism, for her exclusive masterclass, ‘Bridging Borders: Enhancing Customer Experiences Through Intercultural Insights’.

During this one-hour session, we’ll…

🚀 Explore the best practices of intercultural management and discover how they can elevate your CX game

🤝 Delve into practical strategies for understanding and embracing diverse national and cultural perspectives, enabling you to create seamless and empathetic customer interactions across the globe

Set to equip our attendees with better awareness of national and cultural differences, easy-to-use models to help tailor your strategy and tactical tips on how to adapt plans and interactions, to partake, apply for WiCX membership today!

Available exclusively to Women in CX community members.

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February 1

Masterclass, ‘Business Harmony through Customer Centricity: Writing Customer-Centric IT system specifications’, with Olga Potaptseva 👩‍🏫

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February 15

Community Connect: Arabia & Asia Pacific 👩🏻‍🤝‍👩🏿