This month, we are focusing on the topic of CX design – so come along to our community connect sessions, and we’ll get into discussions about this very important part of customer experience. 

We believe that there is so much to learn from each other's experiences! That’s why we’re opening the floor up to you, providing an opportunity to share insights and learn from the community. Whether you’d like to share your experiences or just absorb and listen, we look forward to seeing you ❣️

Maybe you want to start reflecting on these questions already 💭 

We’d love to know: 

• Can you share an example of a CX design initiative that successfully addressed a specific customer pain point or opportunity?

• How do you integrate customer empathy into your CX design process, and what tools/techniques have you found most useful in understanding/designing for the needs of customers?

• How did CX Design activations support organisation-wide customer focus and cross-functional collaboration?

• What was the outcome?

We are excited for this one! ✨

Love, Clare and Team WiCX xx

Available exclusively to Women in CX community members.