Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Landing Your Dream CX Role—Even in a Tough Market, with Kerry Sudale
In this powerful episode of Inspiring Women in CX, Clare Muscutt is joined by Kerry Sudale, a leading CX and Contact Centre recruiter and passionate advocate for inclusive, people-first hiring.
With the market more competitive than ever, Kerry shares her expert insights on why so many talented CX leaders are currently on the open market—and what it really takes to stand out and secure the right role.
Clare Muscutt talks with Jo van Riemsdijk about motherhood, CX recruitment and how to get hired!
“Because – you’re only due maternity leave after you’ve been there – at that point, I can’t remember what the legality of it was, but at that point, you only could have maternity leave if you’d been there long enough. I think I actually missed it by two days, but fortunately, because the business was great, they said, ‘Oh, well, no, of course we’ll pay it,’ because otherwise, it would have been some other – I can’t remember what it was back in those days. It’s years ago. But it would have been some sort of maternity allowance, which was significantly less.”