Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Sarah Sargent about customer experience in the housing and non-profit sectors
“So, there's a real shift to true customer involvement and customer engagement.
You're seeing a lot more in the sector of not just surveys and feedback about perceptions of the service and levels of satisfaction, but a lot more co-creation where customers who are interested in digital, for example, can come and help to design and deliver website and digital tools and solutions to customers who get involved in their own local community because a lot is about actually how to create safe places for people to live and to thrive and to work.
So, there's a lot of that local engagement going going on, as well, but it's really using that customer voice to help…”