Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Doing Life on Her Own Terms: Freya Finnerty on IVF, Identity and Agile CX
In this intimate and inspiring episode, Clare reconnects with Freya Finnerty—Agile Product Leader, CX professional, queer woman, and proud solo mum to baby Fox.
Freya opens up about choosing solo motherhood, navigating IVF as a gay woman, and how her background in agile product management unexpectedly prepared her for the emotional complexity and unpredictability of the journey.
Clare Muscutt talks with Olga Potaptseva about female entrepreneurship and striking the right balance between CX strategy and implementation.
“Make sure there’s alignment, that way, CX is an instrument, not an add-on.”