Stay up to date with the latest customer experience thought leadership from our members
‘Shattering the Glass Ceiling and Climbing the Broken Rung: Empowering Women Through Sponsorship’, by Alejandra Arguelles
What remains the biggest obstacle for women in their career advancement? In this article, Alejandra Arguelles, Director - CX Global Platforms Lead at Pfizer, delves into the persistent gender disparities plaguing corporate environments.
WiCX Talk Trends: How AI and Technology are Redefining CX
Last month, Women in CX hosted a panel discussion in collaboration with Zendesk, delving into some of the key trends shaping the customer experience industry. Our incredible panellists drew from their diverse industry backgrounds to share firsthand experiences and provide actionable, practical insights for our audience. In this article, we delve deeper into their perspectives.
‘From Insight to Impact: A Case Study Proving the Inextricable Link Between EX and CX in B2B,’ with Clare White
Clare White recently hosted a case study for our community, telling a story of how culture transformation and a focus on employee experience turned a business around from decline to growth. In this article, we’ll give you the key takeaways from Clare’s session.
Insights from the Community: Enhancing Customer and Business Outcomes through Effective CX Design
In our latest collaborative article, we explore the experiences and insights shared by our community members in which effective CX design significantly impacted customer outcomes and business performance.
‘Customer-Centric Harmony: Crafting Experiences That Strike the Right Chord,’ by Olga Potaptseva
What does it take for an organisation to really engage their customers? In this article, Olga Potaptseva champions a different approach to business, explaining how five key pillars can be orchestrated to create a lasting bond with customers.
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