Stay up to date with the latest customer experience thought leadership from our members
Member Spotlight: Marie-Louise Gaughan
From starting out in law to leading global AI strategy and digital transformation in CX, Marie-Louise Gaughan has built a career defined by curiosity, resilience, and human-centred leadership. Across BPO, financial services and insurance, she's held senior CX and digital transformation roles across global organisations, shaping customer strategy at scale while navigating complex international environments.
In this inspiring conversation, she shares her non-linear career journey, the realities of being a woman in CX, and her perspective on AI-driven customer experience — and why inclusive, human-centred transformation is critical to the industry's future.
Member Spotlight: Tammy Benevento (Pinkerton)
From the fast-paced automotive industry in South Africa to leading CX Journey Management & strategy across Europe, Tammy Benevento (Pinkerton) has built a career grounded in resilience, collaboration, and a deep passion for CX. She has navigated complex corporate structures, challenged gender stereotypes, and embraced international opportunities – all while staying true to her values.
In this inspiring conversation, she shares her journey, the challenges she’s overcome, and why women rising together is the future of inclusive leadership.
Member Spotlight: International Day of Charity 2024, with Candace Powell
In honour of International Day of Charity 2024, we wanted to spotlight one of our incredible WiCX members who is making a difference within not-for-profit organisations. Her dedication, passion, and commitment to serving her community embodies the true spirit of this day. Candace Powell is not just an expert in her field—she advocates for her cause, champions for her community, and is an integral part of what makes her organisation special.
Candace graciously shared her story of working in the not-for-profit sector, offering insights into the unique challenges and rewards the third sector provides.
Member Spotlight: Meg Coates
“Pride is education and awareness. Pride is being brave enough to let the world see you for who you really are. Pride is unconditional love, for yourself and for others.”
Member Spotlight: Rebecca Edwards
“Our community fought for a very long time for the right to marry the person that they love. So, for me, Pride is another way I celebrate the fact that I get to spend every day of my life with my wife.”
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