Stay up to date with the latest customer experience thought leadership from our members
Member Spotlight: Marieliesse Gouilliard
From studying Computer Science at the University of Chicago to building her own company, Marieliesse Gouilliard has always had a passion for creating things from scratch.
In this inspiring conversation, Marieliesse reflects on the resilience and self-belief that have shaped her journey, the challenges she has experienced as a woman in engineering and technology, and why staying open to different perspectives is so important to being courageous, authentic and inclusive.
Member Spotlight: Marta Duchai
From a career in tourism to becoming a CX consultant, lecturer, mentor and educator, Marta Duchai has spent more than 20 years helping businesses understand the importance of creating better experiences.
In this inspiring conversation, Marta reflects on what tourism taught her about customer experience, why simplicity is at the heart of her work, and how her children, students and mentees have shaped the woman she is today.
Member Spotlight: Hayley Barlow
From starting her career as a customer service advisor to leading customer experience and operational transformation across some of the world's largest organisations, Hayley Barlow has built a career defined by resilience, determination, and a passion for helping others succeed.
In this inspiring conversation, Hayley reflects on the experiences that shaped her career, the challenges she has faced as a woman in business, and why using your voice, championing others, and paying opportunities forward can make all the difference.
Member Spotlight: Marie-Louise Gaughan
From starting out in law to leading global AI strategy and digital transformation in CX, Marie-Louise Gaughan has built a career defined by curiosity, resilience, and human-centred leadership. Across BPO, financial services and insurance, she's held senior CX and digital transformation roles across global organisations, shaping customer strategy at scale while navigating complex international environments.
In this inspiring conversation, she shares her non-linear career journey, the realities of being a woman in CX, and her perspective on AI-driven customer experience — and why inclusive, human-centred transformation is critical to the industry's future.
Member Spotlight: Tammy Benevento (Pinkerton)
From the fast-paced automotive industry in South Africa to leading CX Journey Management & strategy across Europe, Tammy Benevento (Pinkerton) has built a career grounded in resilience, collaboration, and a deep passion for CX. She has navigated complex corporate structures, challenged gender stereotypes, and embraced international opportunities – all while staying true to her values.
In this inspiring conversation, she shares her journey, the challenges she’s overcome, and why women rising together is the future of inclusive leadership.
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