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How to Avoid Toxic KPI’s
KPI's, Performance Management, CX Measures Clare Muscutt KPI's, Performance Management, CX Measures Clare Muscutt

How to Avoid Toxic KPI’s

Performance management is without question, an important aspect of any business. ⁠⠀

Key Performance Indicators (KPI's) can be an amazing tool in your performance management toolbox, they (as the name suggests) give you an indication as to how successfully you are performing towards your organisational goals and objectives. They drive your business.⁠⠀

But what if they are driving you in the wrong direction?

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