The Brutal and Honest Truth About the Future of the CX Profession, with Ian Golding

The rate of change in our world is increasing. With leaders under pressure to eliminate human beings from the process with automation and AI, CX is about to become more critical than ever, in the noble and historic fight to push the world of business back towards trust and connection. This was very much the tone of Ian Golding’s presentation to the Women in CX 2023 Conference. The challenge we face is great — but the opportunity we have to make a truly positive impact is greater.