Stay up to date with the latest customer experience thought leadership from our members
Lessons from 'The Bob Job'
When Clare Muscutt invited me to be interviewed as part of the Women in CX podcast series, I immediately agreed – I was flattered and honoured to be included in a group of such interesting and talented women. And as for talking about CX, well I can keep going for hours.
But then reality set in. Not only did I need to source some higher spec tech equipment to meet Clare’s podcast expectations, but I also realised that my preparation for the podcast required some deep reflection.
Less talk… More action!
As women in CX we need to spend more time delivering results, less time talking customer experience.
I get it. The above statement sounds paradoxical. As CX-ers we feel the need to get everyone onboard and to share our passion about Customer Experience. However, sometimes the more we talk about it, the less productive we are at achieving our intended outcomes.
Join the movement
And unlock more exclusive resources… PLUS! Opportunities to raise your profile as a women in CX & technology.