WiCX Predicts: The CX Trends Shaping 2026

Every year, Women in CX brings our global community together to publish WiCX Predicts — our collaborative perspective on the most important shifts shaping the customer experience landscape. But unlike the glossy, vendor-led prediction pieces that flood the industry, ours is grounded in something far more real: the lived experience of women working at the forefront of CX and technology.

In this year’s WiCX Predicts, our Inner Circle members share their perspectives on what 2026 will bring. These aren’t abstract forecasts or marketing soundbites. They’re practitioner-led insights from women designing, managing, challenging, and reinventing customer experience every day.