Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Leading with Empathy: Susanna Baqué on Building Thriving CX Culture
In this special edition of the Inspiring Women in CX podcast, celebrating the 2025 Inspiring Women in CX Awards Winners, Clare Muscutt sits down with Susanna Baqué, Senior Director, Global Customer Experience and our Culture Award winner!
Shaped by a profoundly personal experience, Susanna shares her inspiring journey, revealing how vulnerability and empathy transformed her workplace – and customer experiences.
Clare Muscutt talks with Lara Felix talking about becoming entrepreneurial independent women.
“Deep breath! That should already give you a bit of an inkling into how big of a ‘yes’ that is. The side hustle is real. It is very real. It’s alive. It’s active. And I know that I’m not the only one on the journey of the side hustle, and I know that you’re not the only one either. There’s a lot of us that fit into this category, and especially in the world we live in today, where we know that one stream of income, one means of earning a ‘living’ (quote, unquote), it’s not enough. It can’t sustain you. In a world where we have diverse passions, and we’re allowed to explore those passions, and explore those different creative things that are built-up inside us, we don’t want to be limited. We don’t want to boxed. So, it’s us basically finding a way to work together, and put everything together, and be the fullness of us, which then results in side hustles…”
