Champions of Change: How Women in CX Are Reshaping Customer and Colleague Experiences

Every transformation starts with a single step. Within the Women in CX community, we asked our members:

“What’s one change you’ve championed in customer experience that made a real difference for your customers or colleagues — and what did you learn along the way?”

As always, the community responded with honesty and generosity, sharing stories of persistence, creativity, and impact. From cultural shifts to frontline fixes, their experiences highlight just how many different ways women are moving CX forward. In this collaborative article, we’re delighted to share some of their stories and key takeaways.