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Member Spotlight: Hayley Barlow
From starting her career as a customer service advisor to leading customer experience and operational transformation across some of the world's largest organisations, Hayley Barlow has built a career defined by resilience, determination, and a passion for helping others succeed.
In this inspiring conversation, Hayley reflects on the experiences that shaped her career, the challenges she has faced as a woman in business, and why using your voice, championing others, and paying opportunities forward can make all the difference.
‘Leading with Lived Experience: Women in CX Speak Up, Insights from the WiCX Micro Retreat’ by Stephanie Linville
If you stepped into the WiCX Micro Retreat during the 2025 CX Leaders Advance, you felt the authenticity, the collaboration, and the courage of women, many of whom were strangers before this event, who spoke freely about what real leadership looks like behind our VOC dashboards and customer journey maps. The afternoon’s Open Space session was designed with intention and in the spirit of community: to bring women together for honest, human-centered conversation, sharing stories and insights to inspire a better future for CX….
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