Delivery Gone Wrong: 4 Steps to Improve the Same-Day Delivery Experience

As a New Yorker, I live on same-day delivery services. Groceries, Thai food, Roman-style gnocchi with a litre of Negroni, laundry… you name it; we have a delivery for it. With the abundance of options here, I’ve grown accustomed to the speed and convenience – and the excellent customer service from our local stores continuously raises my expectations.  So, when I ordered pet supplies a couple of weeks ago from a national chain store, I expected a great experience. What happened was one of the most bizarre customer experiences I’ve had…