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Member Spotlight: Lara Husselbee

Member Spotlight: Lara Husselbee

“Pride to me is both a celebration and a protest. It's a time to honour the joy, resilience, and dazzling brilliance of our LGBTQIA+ communities - but also to remember that we're still pushing against systems that don't see us, protect us or want to take our rights away.” 


Celebrating Pride and championing the importance of diversity, equity, and inclusion year-round, we spoke to Lara Husselbee, Head of Learning Experience and Research at Macquarie Group, about what it means to lead with courage and compassion. From challenging the status quo to lifting others up, Lara shares how she lives her values every day—and how being part of Women in CX has given her a genuine sense of belonging, connection, and space to show up as her whole self.

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Member Spotlight: Maria McCann

Member Spotlight: Maria McCann

Celebrating Pride and championing the importance of diversity, equity, and inclusion year-round, we spoke to Maria McCann, the Co-Founder of Neos Wave, about the moments that shaped the woman she is today, what Pride means to her, and the importance of promoting inclusion beyond one worthy cause or occasion.

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Member Spotlight: Amanda Riches

Member Spotlight: Amanda Riches

Celebrating Pride and championing the importance of diversity, equity, and inclusion year-round, we spoke to Amanda Riches, the Head of CX and EX Consulting at Medallia, about a challenge that shaped the woman she is today, what Pride means to her, and her personal mission to rid the world of ‘energy-sapping’ experiences.

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Beyond the Rainbow: Elevating LGBTQ+ Customer and Employee Experiences

Beyond the Rainbow: Elevating LGBTQ+ Customer and Employee Experiences

According to a 2022 GLAAD study, 70% of LGBTQ+ individuals faced unjust treatment and discrimination, a rise of 24% from 2020. The figure was even higher for BIPOC members of the LGBTQ+ community, with 61% reporting micro or macro aggression discrimination in the past two years.

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